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“Absolutely life changing.” Those are the three words used by a senior manager working in a small niche charity – supporting some of the most chaotic young adults in our society – to describe her coaching experience with Amanda. “Life changing because I was able to just be and to focus on myself – to enter into a dialogue with someone who was there to help and support me. I had never had that experience before.” 

Essentially, this overstretched executive was holding together the entire organisation, whilst increasingly feeling disrespected and used. Her working life was made untenable and exceedingly stressful by an inspiring but very challenging founder/CEO – although the charity’s trustee board recognised that she provided incredible value and skills.

“I went into the coaching with no set objectives – just the question ‘How do I deal with this difficult work situation?’ At each session with Amanda, over several months, things really came into focus for me; I came to a new realisation and set new objectives – it was enlightening. I trusted her immediately and implicitly: she made me feel very safe and provided me with the vehicle to come up with my own answers in a way that crystalised my thinking and was immensely empowering. Around that she also offered very useful ideas: she wasn’t telling me what to do, but making me face-up to the reality of the situation.”

These were the objectives that the client established with Amanda: “Consider my career options; balance the desire to care for the vulnerable clients with a real need to negotiate a way out of the organisation; and find the confidence to change my behaviours in order to stand up for myself.”

And the outcomes? First, there was clarity regarding her future. She handed in her notice without negative repercussions (Amanda provided phone coaching ahead of one difficult meeting) and set constructive boundaries that gave the charity access to her skills and knowledge on a consultancy basis whilst it re-organised. Above all, her confidence and equilibrium were regained. “I feel I handled the whole situation very professionally, thanks to Amanda.”

She now works within an organisation developing a new role that was created for her. “Some of the skills I learnt with Amanda I now bring to my new career – I am in a much happier place.”

Senior manager, charity sector

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